Have Questions?
Email us :Â hello@oskarfriends.com
Monday-Friday 9am-5pm PST
Frequently Asked Questions
Shipping
We do offer free shipping on all US orders over $60
Please allow 2-4 business days for order processing. You’ll receive a shipment notification with a tracking number once your package has shipped.
Yes! Please email us for more information. We have a fixed rate of 25$ for our Canadian friends and 35$ for the rest of the world!
Please note that customs duties may apply to certain regions which we are not responsible for.Â
Returns
To start a return, you can contact us at hello@oskarfriends.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return label shipping fee will be deducted from your refund.Return shipping fee varies between 7$ and 12$.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.To start a return, you can contact us at hello@oskarfriends.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return label shipping fee will be deducted from your refund.Return shipping fee varies between 7$ and 12$.