We do offer free shipping on all US orders

Please allow 1-2 business days for order processing. You’ll receive a shipment notification with a tracking number once your package has shipped.

Yes! Please email us for more information. We have a fixed rate of 25$ for our Canadian friends and 35$ for the rest of the world!

Please note that customs duties may apply to certain regions which we are not responsible for. 

If you need to make changes or cancel your order, please contact us as soon as possible at hello@oskarfriends.com
. We’ll do our best to help, but once the order is shipped, changes or cancellations may not be possible.

Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package until it arrives safely at your door.

Yes, we can ship to PO boxes and APO/FPO addresses, though some larger carriers may have size or weight restrictions. Contact us if you’re unsure.

We accept all major credit cards, PayPal, Apple Pay, and other secure checkout methods.

To start a return, you can contact us at hello@oskarfriends.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return label shipping fee will be deducted from your refund. Return shipping fee varies between 7$ and 12$.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.To start a return, you can contact us at hello@oskarfriends.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return label shipping fee will be deducted from your refund.Return shipping fee varies between 7$ and 12$.

Yes! Exchanges follow the same process as returns. Contact us at hello@oskarfriends.com
and we’ll guide you through it.

We stand behind the quality of every Oskar&Friends carrier. If your item arrives damaged or develops a manufacturer defect, email hello@oskarfriends.com
with a photo or video. We’ll work quickly to repair, replace, or refund your item.

Absolutely! The recipient can follow the standard return process. Contact us for guidance to make it simple and smooth.

Yes! We offer a one-year limited warranty covering manufacturer defects like stitching or hardware issues. This does not cover normal wear and tear, chewing, or misuse.

Each carrier is designed for durability and easy maintenance. Wipe down with a damp cloth for everyday cleaning. For specific care instructions, refer to the product label or our website.

Yes! All our carriers are crafted with high-quality, long-lasting materials to withstand everyday adventures while keeping your pet safe and comfortable.

We are a pet carrier brand, designing stylish, premium, quality-driven carriers that deliver real value, making pets part of everyday life, everywhere, without compromise.

Yes! We offer tote bags for everyday outings, hands-free backpacks for exploring, and compact airline-approved pet carriers for flights. Wherever your adventures take you, Oskar & Friends keeps your pet safe and comfortable.

Absolutely! All our carriers are PETA-approved vegan, crafted without animal products for an ethical, eco-conscious choice.

Each product page lists recommended weight limits and dimensions to help you choose the perfect fit for your pet.

Our carriers are designed for small dogs’ comfort, allowing them to sit, lie down, and turn comfortably during travel.

Yes! Our pet tote bags are perfect for subways, buses, and taxis while keeping your pet secure and comfortable.

Yes! Our Explore line of backpacks allows you to move freely while keeping your dog safe and close, perfect for hiking or city adventures.

Yes! While designed with small dogs in mind, many cat owners have successfully used our carriers. Ensure your pet fits comfortably and safely.

Yes. Each carrier can handle up to 20 lbs, designed to keep both you and your pet safe and comfortable.

Our carriers are designed for small pets, supporting up to 20 lbs. We always recommend measuring your pet before purchasing to ensure the best fit.

Some of our carriers are airline-compatible since they are soft-sided, but requirements vary by airline. Always check your airline’s under-seat dimensions and compare them to the carrier measurements listed on the product page.

No stress. We offer easy returns and exchanges so you can find the perfect fit. Just make sure the carrier is unused and in original condition.

We’re here for you! Email us anytime at hello@oskarfriends.com
or use our website chat for fast, friendly support.

Yes, wherever you are, we’ll make sure your order reaches you safely. Contact us for any special shipping requests.